Refund policy

Last updated: November 2025

We stand behind the craftsmanship and quality of our premium cutting boards. If you’re not completely satisfied with your purchase, we’re here to help.

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30-Day Return Policy

You may request a return within 30 days of receiving your order.

Eligibility Requirements

• The item must be unused.

• It may be opened for inspection, but it must show no signs of use.

• Returning the item in its original packaging is strongly preferred but not required.

Non-Returnable Items

• Personalized or custom-engraved boards (unless defective).

• Clearance items (final sale).

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Return Shipping

• For standard returns, customers are responsible for return shipping costs.

• If the item is damaged or defective, we will cover return shipping or provide an alternative solution.

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Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 7 days of delivery.
Proof (in the form of photos) is required to help us resolve issues faster.

We will replace the item or provide a full refund.

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Refunds

Once your return is received and inspected, we will issue a full refund to your original payment method.
Refund processing times may vary depending on your bank or card issuer.

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Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return it (if eligible) for a refund and place a new order.

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Questions?

If you have any questions about this policy or need help with a return, you can reach us at hearthwoodkitchenco@gmail.com.